Terms & Conditions

These terms apply when you use this website, book or receive service, or use the customer portal from Su'Coy Heating, AC & Duct Cleaning. By using the site or booking service you agree to them.

Services

We provide heating, air conditioning, duct cleaning, indoor air quality, pressure washing and related services in Washington, DC & Prince George's County, MD. Booking online is a request; your appointment is confirmed when we contact you.

Estimates and prices

Prices shown online are starting prices. Quotes for measured jobs (such as commercial duct cleaning or insulation) are given after inspection. A written estimate is binding for the work described for 30 days unless hidden conditions are found; we will ask before doing extra work.

Scheduling, cancellation and refunds

• Arrival windows are estimates; we'll let you know if we're running late.
• Please give at least 24 hours' notice to cancel or reschedule. A trip charge may apply to missed appointments.
• Deposits are refundable if you cancel before work or parts ordering begins. Special-order parts may be non-refundable.
• Maintenance plans may be cancelled any time; unused visits are refunded pro-rata less visits already used.

Payment

Payment is due on completion unless your invoice says otherwise. We accept card payments through Stripe and may accept partial payments; the remaining balance stays due. Balances unpaid after 30 days may incur a late fee of 1.5% per month (or the maximum allowed by law), plus reasonable collection costs.

Your responsibilities

• Give accurate information and safe access to the equipment and work area.
• Secure pets and let us know about hazards (mold, asbestos, damaged wiring) you're aware of.
• Have an adult (18+) present unless we've agreed otherwise.

Warranties

Our workmanship is warranted for the period stated on your invoice (90 days if none is stated). Equipment and parts carry their manufacturer's warranty. Warranties don't cover damage from misuse, lack of maintenance, power problems or repairs by others. Except as stated here and to the extent the law allows, services are provided without other warranties.

Limitation of liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the service involved, and we are not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited by law.

Accounts and acceptable use

Keep your login private and don't misuse the site: no unlawful content, attempts to access other people's data, scraping, or interfering with the service. We may suspend accounts that break these rules. Use of the app is also covered by our App License.

Reviews

We ask every customer for feedback and never require positive reviews or filter out negative ones. Any incentive offered for a review will be disclosed.

Intellectual property

Site content, logos and photos belong to Su'Coy or its licensors and may not be copied without permission.

Governing law and disputes

These terms are governed by the laws of the District of Columbia. Please contact us first so we can try to resolve any problem. Unresolved disputes will be handled by the courts located in Washington, DC, unless the law gives you the right to another venue.

Privacy

See our Privacy Policy.

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